Shipping and payment

Where we deliver

We ship to the United States, the United Kingdom, Canada, Australia, New Zealand, Switzerland, Singapore, Hong Kong, Japan, South Korea, Israel, the United Arab Emirates and Malaysia, and to most EU countries.

Shipping cost

The shipping cost is shown at checkout before you pay.

How long delivery takes

Delivery usually takes 5–20 working days from your order, including processing and transport. Weekends and public holidays are not counted.

Once your order ships, we'll email you a tracking number. If it hasn't arrived within this time, write to info@freshpaw.cz with your order number. If a parcel is lost or damaged in transit, we'll sort it out with the carrier for you.

Import duties and taxes

Outside the EU, the carrier may charge import duties, taxes and a handling fee on delivery. These charges are set by your country and are not included in our price.

Address and contact

Enter your full delivery address, email and phone number at checkout. You'll see the final amount before you place the order.

Payment

You pay when you order: by card, Apple Pay or Google Pay. Cash on delivery is only available in Czechia and Slovakia.

Seller: Jan Světinský, IČO (Czech company ID) 17309778, Bezručova 4201, 430 03 Chomutov, Czech Republic. Email: info@freshpaw.cz. Phone: +420 776 497 222.